PROFESSIONAL EXPERIENCE

Quick Connect Products; Poway CA December 2007-July 2009          Director of Technical Support

With this company I had the opportunity to work with Dealers, Distributor, Manufacturers and End Users installing Bluetooth systems in various vehicles. In addition to providing technical support I also performed trainings to the same above and performed installation in those trainings and testing of Bluetooth kits in various cars and trucks. I had the fortune to work with some of the very best in the Mobile Industry. I also performed: clecical duties with Microsoft Office and Excel, Quickbooks and Firmware systems

Toyota Carlsbad; Carlsbad, CA September 2005-July 2007                       PDI Technician

I installed accessories, parts and performed inspection of new vehicles coming to the dealership.Many times cars coming in from the manufacturing plants would have damage that had to be checked for and then sent to service for inspection and repair. This required a keen eye and I exceled in this department. I also acted as a foreman to the other technicians and helped the sales staff deliver cars to customers in a timely manor. At the end of everyday we logged the cars worked on and entered necessary info into the Toyota database.

Performance Autosound, San Diego, CA April 2004 to present

I have been doing this awhile and love the work I do. I perform installation of car stereo systems, lighting accessories, system building and dreams, bluetooth handsfree systems, nav/video and almost anything that can be screwed down or glued. I shy away from Security systems but have many friends I can recommend.

Solectron Global Services, Carlsbad, CA September 2003-June 2004
Team Leader

I was in charge of the day to day management of customer service and scheduling as well as mentoring of new and current technicians and providing senior technical support. I often handled customers in escalating situations and store operations. I was responsible for achieving goals set monthly. The rating of the stores customer service was very important to Verizon Wirelesses volume and as such it was important to treat every customer equally regardless of the situation.


Al & Ed's Autosound, Vista, Ca. July 2002- July 2003
Mobile Electronic Installer

I started as a Technician and worked my way to Installation Bay Manager. I performed the same work as all the tech's did in addition I was required to travel to other stores to help on installations, fix customers cars problems and train technicians. Installation of complete audio/video systems, car stereo, mobile security, custom fabrication including woodworking, fiber glassing, plastic work,  deadening, electrical including wiring and lighting add-ons as well as basic upholstery of carpets and vinyl's. I love the challenge and am sure like many of my peers I will be doing this for a long time.


Tweeter Etc., Vista, Ca. March 1999 to March 2002
Mobile Electronics Installer and Specialist Sales

I started out in sales with DOW Stereo and ended up doing installation for Tweeter. In this inbetween time I performed sales presentations, system building, helping customers achieve their dreams and making sales goals. I also did training and installation of various mobile electronics gear and custom fabrication.

Performance Autosound / Dibonics, Portland Or. October 1995 to Sept 1998
Mobile Electronics Installer/ Lead Machinist

Sales of car audio/video systems, navigation, custom fabrication, mobile security, neon car lighting

Installation of multimedia, car stereo, custom fabrication including woodworking, fiber glassing, plastic work, electrical and metal machining

Machinist: Drill press and various pneumatic tools

Assembler of aluminum enclosures for CPU, relay, and switch box control units

Silo Electronics, Portland Or. April 1995 to October 1995
Sales Associate

Sales of audio video as well as sales of white goods and furniture

Customer service from cashiering of sales, home delivery and setup to presentation of products

Technical Support of products to customers over the phone

Radio Shack, Portland Or. February 1994 to March 1995
Sales Associate

Sales of small electronics, electrical parts, computers, audio/video and cellular phones

Cashier of sales and setup of special orders

Technical Support of defective products and setup

J.A.M.M. Installation, Portland Or. May 1993 to November 1994